After-Sales Service & Policy
We are committed to providing every customer with full-lifecycle after-sales protection, ensuring peace of mind for every collaboration.
1. Quality Assurance
ISO 9001 Certified · AQL 2.5 Inspection Standard
Shixu Tech guarantees all products undergo 3 rounds of QC inspection (In-Production QC, Final QC, Pre-shipment QC), QC Pass Rate ≥ 99.8%. We uphold the highest international standards for every product shipped.
Quality Guarantee Period
30 days after delivery
Quality Certification
ISO 9001 Certified
Inspection Standard
AQL 2.5 Standard
3-Step QC Process
In-Production QC
Random sampling during production to ensure every process meets standards.
Final QC
100% inspection before packing, removing any defective items.
Pre-shipment QC
AQL 2.5 sampling before container loading to ensure batch quality.
2. Return & Exchange Policy
Transparent, efficient, customer-first return & exchange mechanism
| Condition | Solution | Timeline |
|---|---|---|
Quality Defect | Free replacement or refund | 7 business days |
Spec Mismatch | Free remanufacturing | 15 business days |
Shipping Damage | Insurance claim + replacement | 5 business days |
Customer Change | Negotiated fee | Case by case |
Custom products cannot be returned due to design-related issues from the customer's side. Please confirm all specifications before production.
3. After-Sales Repair
Professional after-sales repair service, rapid response to every issue
For product defects within the Quality Guarantee Period, Shixu Tech provides professional after-sales repair services. Our technical team responds immediately upon receiving the request, combining remote assessment with on-site processing to minimize customer losses.
Repair Process
Submit Request
Remote Assessment
Repair/Replace
Quality Check
Return to Customer
Dedicated Support
Cary Huang
Customer Service Manager
Response Time
Within 2 hours
Response within 2 hours
+86 18969090725
7x24 Online
4. Complaints & Disputes
Four-level escalation mechanism ensuring every issue is properly resolved
Shixu Tech has established a comprehensive four-level complaint escalation mechanism. We promise every complaint will be taken seriously and responded to within the specified timeframe. If negotiation fails, a third-party authoritative body can be introduced for arbitration.
Level 1: Dedicated Line Manager
Within 2hEach production line has a dedicated manager for first-line support.
Level 2: Customer Service Supervisor
Within 24hIssues unresolved at L1 escalate to the supervisor.
Level 3: Operations Director
Within 48hMajor disputes are handled by the Operations Director directly.
Level 4: Third-party Arbitration
SGS / CIQ InspectionWhen negotiation fails, SGS/CIQ independent inspection is conducted.
Contact Methods
caryhuang158@gmail.com
+86 18969090725
Phone
+86 18969090725
5. Protection Plans
Triple protection for every one of your orders
Shixu Tech provides every customer with a three-tier protection plan, from payment security to quality assurance to logistics, safeguarding your interests in every aspect.
Trade Assurance
Payment is protected until delivery is confirmed.
- Escrow Protection
- Release on Confirmation
- Platform Mediation
Quality Insurance
Up to $50,000 coverage per order for quality issues.
- Up to $50,000 Coverage
- Advance Compensation
- SGS Certified
Logistics Insurance
Full-value cargo insurance for transit damage protection.
- Full-value Coverage
- Full Tracking
- Fast Claims
Having After-Sales Issues? Contact Us
Our after-sales team is online 24/7, ready to solve your problems anytime.
Submit After-Sales Request